Support

For a problem, a question or an idea, write to us. In the app: Ayarlar → Yardım → Bize yaz (Settings → Help → Write to us).

Common questions

How does the trial work?

You can download Kasa and look around first. Tapping 14 gün ücretsiz başlat starts the trial, and everything is open for 14 days. After that your rows stay readable, and export and backup stay open. Kasa'yı aç (unlock) unlocks Kasa for good with a one-time payment.

Is there a subscription?

No. Kasa'yı aç is a one-time payment, and what you buy stays yours. Extra services that need a server may come later, separate and optional; if you don't use them, you don't pay.

My purchase doesn't show on a new phone.

On a phone signed in with the same Apple Account, tap Satın alımları geri yükle (restore purchases) on the unlock screen.

How do I move my data to a new phone?

On the old phone: Ayarlar → Yedekleme → Yedek al (make a backup). On the new phone, choose Yedekleme → Geri yükle (restore) and enter the backup passphrase. With automatic backup on, your latest backup is already in iCloud Drive.

I forgot my backup passphrase.

The passphrase is kept only on your phone; we cannot open a backup either. If you still have the old phone, set a new passphrase there and make a new backup.

My statement wasn't read.

Write to us from the error screen or from Yardım → Bize yaz, with your bank's name and the error code. Please do not send the statement itself.

Face ID doesn't recognise me.

You can enter with your phone's passcode. Kilit (lock) can be turned off in Ayarlar → Genel → Kilit.

How do I delete all my data?

Ayarlar → Tüm verileri sil (erase everything). It cannot be undone, so you may want to make a backup first. The privacy page explains what is kept where.